"They came when they said they would. They worked hard while they were here. They were knowledgeable, personable, and easy to work with throughout. Unexpected turns of events were handled in a calm, professional, reassuring and relaxed manner-they were never fazed. When they had a choice to do something to an acceptable level, or go beyond the call of duty, they always went beyond the call of duty to do it 100%. They were all kind and patient throughout the twists and turns and aggravations of this home improvement-I really appreciated that, because I know customers can be a pain in the assets, as are many projects of this kind. And last but not least, they were nice enough to keep their poker face on for all my questions, including the really dumb ones! They were nice, normal guys. Thanks again!."